Make Downtime Presets configurable
12
votes
Currently downtime preset button times default to 12 AM (e.g. "today" downtimes the service until 12AM the next day). So if we downtime a service, because we can not get to it right away, the on call engineer would be notified at midnight when the downtime ends. To not have to adjust the time every time we click on the presets, we have implemented a patch, which sets the defaults to 9 AM.
We would like to see a feature where we can configure the downtime presets or at least that the presets are updated to a more work-hours like default.