Create Jira Ticket Directly from a Problem in the Checkmk GUI
It would be very useful to have the ability to create a Jira ticket directly from a specific problem in the Checkmk GUI, ideally with one click or a similar action, without having to go through the “Test notifications” workflow.
This would let users manually decide when to create a Jira ticket, helping to avoid unnecessary ticket spam in Jira and ensuring that only relevant issues are escalated.
The action should be available directly from the host/service problem view and automatically include the necessary information such as host name, service description, state, and plugin output.
This improvement would make the Jira integration much more practical and flexible for teams that prefer to create tickets manually rather than automatically.
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14 Dec, '25
Robert SanderYou can create custom "Icons & Actions" for the action menu of each host or service.
https://docs.checkmk.com/latest/en/views.html#_adding_icons_and_actions
There are a number of macros available to customize the URL. Maybe you just need the list of macros extended to include service/host state and plugin output (url encoded).